The product is a hardcover book titled "Be Our Guest: Perfecting the Art of Customer Service" by The Disney Institute. It is part of the Disney Institute Book Series and was published by Disney Publishing Worldwide in 2011. The book is 224 pages long and includes illustrations. With a focus on customer relations, motivation, and theme park management, this book offers valuable insights for improving customer service in various industries. The revised and updated edition provides practical tips and strategies for delivering exceptional service and creating a positive guest experience.